FAQs
Frequently Asked Questions
ABU Exchange is a UK-based money transfer and ticketing company, specialising in fast, secure, and affordable international remittances to family and friends worldwide.
Yes. We are registered with the Financial Conduct Authority (FCA) as a Small Payment Institution and with HMRC as a Money Service Business (MSB). Both registrations can be verified on the FCA register.
We transfer money to Afghanistan and many other countries worldwide through our trusted partner network. Contact us to confirm availability for your destination.
Most transfers are processed same day or next working day. Cash payouts at partner locations are often available within minutes to a few hours. Our team will confirm the exact timeframe when you initiate your transfer.
All applicable fees and the exchange rate are clearly shown before you confirm your transaction. There are no hidden charges, what you see is what you pay.
Yes. A valid government-issued photo ID is required for all transactions, such as a passport or UK driving licence. This is a legal requirement under UK Anti-Money Laundering (AML) regulations.
You may cancel a transfer if it has not yet been paid out. Please contact us as soon as possible by phone or by visiting our office and our team will advise and action your request promptly.
Call us or visit our office with your transaction reference number during business hours and we will give you an immediate update.
Monday to Friday: 10:00am – 6:30pm, Saturday: 10:00am – 5:30pm Closed Sundays and UK public holidays.
Contact us by phone, email, or in writing. We will acknowledge your complaint within 3 business days and resolve it as quickly as possible. If you remain unsatisfied, you may escalate to the Financial Ombudsman Service (FOS) free of charge.